Returns and Refund

Thank you for shopping at Roriz Lair!

We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition in which you received it.

• The item must be in the original packaging.

• To complete the return, we require a receipt or proof of purchase.

• We only offer refunds for items sold at normal price, sale items cannot be returned.

• If the item in question is marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange something for an identical item, send us an email to rorizlair@gmail.com and send the item to: ,

Goods Not Covered

The following goods are not covered by the returns policy:

• Gift cards

• Some health and personal care articles

Partial refunds are granted (if applicable)

• Any item that is not in its original condition, damaged, or missing parts for reasons other than our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

• If you haven't received a refund yet, check your bank account first. Then contact your credit card company, it may take some time for your refund to be officially credited.

• If you have already done all of this and still have not received your refund, please contact us rorizlair@gmail.com

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the following address,

• You will be responsible for paying the shipping costs to return the item.

• Shipping costs are not subject to refund! If you receive a refund, the return shipping cost will be deducted from your refund.

• Depending on where you live, the time it may take for your product to reach you may vary.

• Please note that we cannot guarantee that we will receive your returned item.

• Overview

  Our return policy covers a maximum period of 14 days as provided by law. If, after 14 days after receiving your order, you have not made a return request for a full, partial refund or exchange, this can no longer be carried out.

  To be entitled to a return, your item must be intact and in the same condition in which you received it. It must also be in the original packaging.

  To complete your return we require a receipt or proof of purchase.

  There are certain situations where only partial refunds are granted:

  • Any item that is not in original condition, is damaged or missing parts for reasons other than our error.
  • Any item that is returned more than 14 days after delivery.

  Refunds

  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  If approved, we will request your IBAN and beneficiary name to process the refund via bank transfer .

  Late or Missing Refunds:

  If you haven't received a refund yet, first check your bank account again.

  If you still haven't received your refund, please contact us.

  Exchanges

  We only replace items if they are faulty or damaged. If you need to exchange something for the same item, contact us and send your item to our store address.

  Returns

  To return your item, you must send it to our address.

  You will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  If you are returning higher value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  Returns address: